Updated October 1, 2026

Your purchase and your magic.

Who you are purchasing from

CatchMyElf is operated by Olilu LLC, based in California, United States. Contact us at catchmyelf@gmail.com for purchase, video or privacy support.

Your package and credits

Your order summary shows the price and included videos before checkout. A starter package includes one personalized welcome and flight-home pair for one elf, plus the stated number of custom adventure credits. Refills add custom adventure credits without another welcome and flight-home pair. Custom credits are shared across your parent account; each creates one ten-second adventure with up to three elves.

You can finish setup after purchasing. Saving an elf or scene does not use a credit. Submitted videos keep the details and photographs attached to their original version. Credits do not expire automatically.

Photographs and elf appearances

This service is for parents and adult caregivers. Use only photographs and information you are permitted to provide. Adventure photographs must show toy elves and props without people or identifying details. An optional child or family photograph is used separately for the private keepsake cards in the welcome and flight-home pair.

Welcome and flight-home videos use supported elf appearances. Compare the selected appearance with your elf before confirming it. A library suggestion does not guarantee that a different elf can be used in a finished pair. Contact support if your elf has no supported match so we can resolve your package.

Creation and private delivery

Starting an adventure reserves a credit. The credit is used when a reviewed video is completed. A confirmed failure that produces no video restores the credit; an uncertain result remains under investigation. Reopening the page does not start another paid generation.

Ready videos appear in the private account associated with your purchase, with playback and download options. Creation and review times vary. Your account shows the current status, and a ready notification is queued to your verified email.

Purchase and quality help

Use Purchase help in Account controls, or email us with your account email and order ID, if a charge is duplicated, a video is unavailable or the result has a quality issue. We review the original purchase and video before arranging a correction or refund. Sending a request does not itself issue a refund. A new story or changed approved inputs uses a new credit.

Payment refunds and disputes may pause the associated credits and videos while the purchase is reconciled. Never send card numbers, passwords or sign-in codes to support.

Your information

Read our Privacy notice for how photos, account details and purchase records are used and removed. For more about the account and video flow, visit Help & support.